Payments, Delivery & Returns, Privacy

Our terms and conditions are in place to ensure that if you are not happy with your purchase we can work together towards a solution.

  • Payment are accepted through the safety of the Paypal Network 

    To use this option you must have an existing account with Paypal. Click here for more information on Paypal.

    Payments are processed in Australian dollars.

  • Australian shipping costs are calculated at a standard rate depending on the weight of your items. Free shipping is automatically credit to your shopping cart for orders over $100.

    We do not shop internationally from our online store but can arrange so via telephone so please contact us to discuss international orders.

    Please note: In regards to returns, shipping fees are non refundable unless merchandise is damaged or faulty.

  • Delivery
    Your products will be dispatched within 3 business days providing that the item is in stock.

    Goods will be delivered on business days and no deliveries will be made on weekends or public holidays.

    Goods will be delivered by Australia Post and a signature is required upon delivery. If no signature is obtained at the time of delivery, a note will be left at your premises and goods will be delivered to your local post office for collection.So Swish will not be held accountable for the costs or retrieval of any parcels that have been wrongly addressed by the customer before dispatch.

    If you would to like check the progress of an order please send an email to info@soswish.com.au and include your invoice number.

    Returns
    Returns must be arranged and pre-authorized with So Swish. Pending inspection a refund, credit or exchange will be issued to you for the value of the item. We do not accept returns based on change of mind. If you receive a product in good condition and working order then a return cannot be arranged as a result of not liking the product.

    You must provide a “proof of purchase” in the form of an invoice, bank statement or email confirmation from So Swish. Please keep original packaging as refunds, replacements and exchanges will only be valid if you have the original packaging of the item you have either purchased.

    Shipping fees are non refundable unless merchandise is damaged or faulty.

    We reserve the right:

    • To cancel any order, at which time we will immediately notify this action by e-mail or phone, using the details provided. We will refund all monies paid using the original method received.
    • Refuse a refund if we do not believe an item was damaged during transit.
    • That all orders are subject to availability of stock.
    • To take reasonable steps to verify that the order and credit details are bona-fide.

  • So Swish recognises that your privacy is very important to you and we regard customer privacy as an important aspect of our business. The following privacy policy applies to all www.soswish.com.au users, and conforms to Internet privacy standards.

    Collection of Information : In order to use the So Swish website we may require personal information from you. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. We will only collect, using the Web Site, information that is necessary for what we do.

    Storage of Collected Information : The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. So Swish takes reasonable steps to ensure the security of your personal information from such risks as unauthorised access, loss or misuse.

    Newsletter / Subscribers : So Swish sends monthly email newsletters to those who subscribe to this service. You may unsubscribe at any time by clicking the link contained in emails, or contacting us at info@soswish.com.au

    Access to Collected Information : If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us info@swoswish.com.au

    Orders : If you purchase a product or service from us we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

    Third Parties : So Swish may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.

    So Swish  does not share any information with third parties for any unknown or unrelated uses.

    Legal : We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

    Intellectual Property : All the materials on this website are protected as the copyright, trademark and/or other intellectual properties owned by So Swish. It is illegal to copy or use  any of the designs or images on this website without written agreement obtained by So Swish.

    If you require assistance or have any questions relating to a product on our website please email us to info@soswish.com.au

Our online store is currently closed and will not fulfill orders